IB Insurer of the Year


At Berkley Insurance Australia, we are thrilled to be recognised by the industry in achieving an outstanding 10 awards, including Insurer of the Year 2021, at the Insurance Business Brokers on Insurers Awards. In addition to winning the NIBA General Insurer of the Year award for 2020 last year, to be recognised as the Insurance Business Insurer of the Year 2021 caps off an amazing 12 months of achievement for our Company. We take great pride in the strong and trusting relationships that we have formed with our valued network of Brokers who have bestowed us with this great recognition.

As a world-class Specialist Insurer, Berkley Insurance Australia works tirelessly to provide the highest level of service and value to our loyal Brokers and their clients. Through listening to their daily feedback, and by taking measures to address any concerns they raise, we are continually refining our approach to Underwriting and Claims Management.  

In March of every year, Brokers are asked to complete a survey on the effectiveness of the various Insurance companies they have had dealings with throughout the past year. Covering a list of eleven service categories, Brokers give a rating from one to five for each category, with one being the least satisfactory and five being exceptional.


  • Product Innovation
  • Brand Recognition
  • Broker Training and Development
  • Product Range
  • Commission Structure
  • BDM Support
  • Premium Stability
  • Online Platforms
  • Overall Service Level
  • Turnaround Times – New Business
  • Turnaround Time – Claims


Gold – Insurer of the Year

Gold – Overall Service Level

Gold – Product Range

Gold – Turnaround Times – New Business

Gold – Broker Training & Development

Gold – Product Innovation

Silver – Premium Stability

Silver – Turnaround Times – Claims

Silver – Commission Structure

Bronze – BDM Support

At Berkley Insurance Australia, although we are immensely proud, we never take such accomplishments for granted. With our rigorous approach to Quality Control across all of our internal procedures, we are committed to constant improvement.

Of course, being a team effort, substantial credit is given to our Brokers and the BIA employees that support them.  We rely on their full support to maintain our speed and efficiency in managing submissions  and leading the Claims Process from first notification  to settlement. We understand an  efficient and streamlined process results in a quicker outcome for Policy Holders and stronger relationship with their brokers.  We thank all of our Brokers and employees for their efforts in making BIA a market leader.

Berkley Insurance Australia is a member of W. R. Berkley Corporation, one of the largest commercial lines writers in the United States operating worldwide. Its long history of excellence, ensuring we remain makes us a formidable presence in both the local and international Insurance Communities. The four pillars that underline the very essence of our company are – skilled local underwriting, fantastic service, quick and equitable claims management and financial strength.

It is these governing principles that steer us forwards and upwards in all our future endeavours. As we reflect on our illustrious history, we embrace what lies ahead, working closely with our Brokers on an award-winning pursuit of excellence.