Play Fair, Pay Early

Picture of various incidents happening around the city

The Claims team at Berkley Insurance Australia is proud of their claims philosophy and ensures in all cases that it is applied to our claims service offering. When a Berkley Insurance Australia policy responds to a claim we understand that our brokers and clients expect to be treated as individuals by an insurer who understands the unique risk exposures that affect their business.

Berkley Insurance Australia recognises that its customers expect and deserve an experienced claims management service. Our hand-picked, highly trained and experienced claims management professionals centrally located in Sydney are proactive in recognising and paying claims that arise under any policy of insurance written by our specialist and professional team of underwriters.

Our Claims team are specialists in those risk classes that are underwritten by Berkley Insurance Australia’s business. In the event of a claim, each member of our team works closely with Berkley Insurance Australia’s brokers to ensure the best possible outcome for everyone.

The Importance of Claims Management

‘We are proud that we continue to believe that treating our customers fairly and appropriately is one of our competitive advantages. The insurance business is an extremely competitive industry. We believe that people ultimately purchase insurance to have their claims paid appropriately, in accordance with the policy terms, and in the long run this greatly enhances our business.’

William R. Berkley, Executive Chairman, W. R. Berkley Corporation

Turnaround times – Claims
IB Brokers on Insurers 2022 - Turnaround times (New business)
IB Brokers on Insurers 2023 - Turnaround times - Claims Medal

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