National Head of Claims

Barbara Stenning

Barbara leads the team as the National Head of Claims for Berkley Insurance Australia. Barbara’s extensive experience in claims management with a particular focus on the defence of complex litigated and non-litigated claims in all specialty lines of business underwritten by Berkley Insurance Australia makes Barbara one of the insurance industry’s most experienced claims persons. Barbara has worked in various high-profile leadership roles across the insurance industry over a 20-year period. Most notably, Barbara was the CEO of a leading American Insurer, in Australia. Barbara combines these experiences with qualifications in law and health. Barbara’s unique profile brings to her clients a highly developed understanding of a wide and complex range of issues.

Claims Team Leader

Andrew Clark

Andrew has over ten years’ experience in the insurance industry and specialises in financial lines and liability claims. Andrew has been recognised in Insurance Business Magazine’s 2019 Young Guns Award and 2022 Rising Stars.

BIA’s clients have recognised Andrew as a significant member of the Claims team due to his unwavering commitment to doing the right thing every time.

Andrew has completed qualifications in Financial Services and General Insurance through ANZIIF.

Claims Team Leader, Solicitor

Darren Quek

Darren has many years of experience in the insurance industry, starting his career overseas as an auditor for an international accounting firm then later as a solicitor in NSW for several national law firms in the insurance litigation field. Prior to joining BIA, Darren worked inhouse as a claims solicitor for one of Australia’s largest supermarket chains handling its liability claims. Darren’s experience sees him adopting a strategic approach to claims management to achieve an optimal outcome for stakeholders. Darren is responsible for the day-today management of a wide variety of claims nationally in the professional indemnity, public liability and management liability space including claims against health professionals, accountants, lawyers and construction professionals and is a strong addition to the BIA claims team.

Senior Claims Adjuster

Patrick Haselhurst

Patrick is legally qualified and has over 15+ years in the claims departments of major Insurers  (AMP, Jardine Lloyd Thompson, and Royal & Sun Alliance/Vero) and 12+ years in private legal practice.  His claims and legal insurance experience include Public Liability, Professional Indemnity, Product Liability, D&O, Home Warranty, Workers Compensation, ISR, CTP, Property and Travel.

He brings a wealth of experience and knowledge to the BIA claims team and he is keen to utilise his expertise to support other claims staff.  His approach to claims is strategic, commercial and thorough and suits him to complex matters that require strong analytical skills.

Claims Adjuster

Abhishek Chaudhary

Abhi is a thorough and motivated professional with several years’
insurance experience working for a major self-insurer. Abhi has a
naturally empathetic skill set that results in excellence in his service
offering. His analytical mind, as a result of his Masters of Accounting training, and sincere and enthusiastic commitment to work as part of a team that holds client expectations as central to its business makes him ideally suited to be a valuable asset to BIA’s claims team.

Communication sits at the core of Abhi’s value proposition of managing claims proficiently across several lines of BIA’s business.

Claims Adjuster

Raphael Saccasan

Raphael comes from a law background practising in commercial litigation.  His expertise in that field moved him into claims handling where he spent the next 6 years working for brokerages including  Aon and a start-up company as the sole claims handler.

Raphael decided to expand his career and move to the insurer side of claims by joining award-winning claims team at Berkley Insurance Australia at the beginning of 2020.

Junior Multi Lines Claims Adjuster

Aman Kainth

Amandeep Kainth is a dedicated Junior Multi Lines Claims Adjuster at Berkley Insurance Australia. With a Bachelor in Business majoring in Accounting, he brings a strategic approach to claims handling. Amandeep’s passion for the insurance industry led him to Berkley Insurance Australia in February 2022. 

With a sharp eye for detail and a passion for helping clients during challenging times, Amandeep is committed to delivering exceptional service and making a positive impact in the insurance world. Specialising in liability claims, he provides personalised attention to every case. Amandeep’s empathy and analytical skills ensure efficient and effective claim resolutions, making him an invaluable asset to the team.

Multi Line Claims Adjuster

Alex Burrows

Alex Burrows is a dedicated Claims Adjuster at Berkley Insurance Australia, bringing a strong background in legal analysis, customer service, and dispute resolution. A graduate of the Australian National University with a Bachelor of Laws (Honours), Alex has developed a meticulous approach to claims assessment and management.

Before joining Berkley, Alex honed his skills in compliance, quality assurance, and customer relations, providing legal insights and ensuring high standards of service. His ability to navigate complex claims, coupled with excellent communication and negotiation skills, enables him to deliver fair and efficient outcomes for clients.

Passionate about innovation and process improvement, Alex plays a key role in supporting brokers, insured parties, and stakeholders while maintaining Berkley’s commitment to excellence in claims handling.

Outside of work, Alex enjoys watching test cricket and scuba diving when he can find the time.

Claims Adjuster

Duy Thai Ngo

Duy Thai Ngo has a strong educational foundation and diverse professional experience. He has completed training in Mortgage Brokerage, bachelor’s degree in law with Lawyer training, master’s degree in business administration, and bachelor’s degree in English. Rocky has worked in Canada General Insurance for over eight years, focusing on home, auto, and travel insurances. He also assisted clients with mortgages and business loans. Before moving to Canada, he managed the Real Estate Management Department at Asia Commercial Bank in Vietnam.

In his personal life, Rocky enjoys gardening, playing ping-pong, and cooking with his family.