Claims

Our approach is Play Fair, Pay Early and we do our utmost to make the claims process as straightforward and efficient as possible. By using our online submission tool, your client’s information reaches our specialist claims team instantly, allowing us to begin supporting you without delay.

Local Protection When it Matters Most

Our claims service is built on the promise of a personalised, reliable relationship provided by an experienced, 100% Australian-based team that understands the local legal and regulatory landscape. We provide you with a dedicated claims professional from start to finish, combining technical acumen with empathy.

Report a Claim

Claims Process

Notification

As soon as you become aware of a claim or a circumstance that may lead to a claim, submit the details via the form below. Providing a comprehensive submission helps us get to work immediately.
Assessment and Guidance

Once received, your claim is assigned to a dedicated local claims specialist. They will review the details, explain the next steps, and provide a guide on any further information that may be needed. We aim to be proactive, keeping you in the loop as the matter progresses.
Resolution and Support

We always aim to resolve claims efficiently and are here to guide you through the process. If you have questions during the course of your claim, please speak to your dedicated claims specialist.

Our Claims Leadership Team

Gareth Edwards

National Head of Claims

Meet Gareth

Darren Quek

Technical Claims Manager

Meet Darren

Meet Entire Claims Team

From Our Brokers

BIA consistently ranks at the top of industry surveys for service and claims handling. This is more than just our claim — it’s the direct feedback from the brokers we support every day.

Collection of outstanding awards bestowed to Berkley Insurance Australia

”Thank you for putting this event together. It was valuable and sets insurers apart.”

Peter Alderson, Insurance Placement and Management Brokers

“The webinars offered this financial year have been exceptional. I try to subscribe to all of them.”

Dominic Urbanowicz, Community Commercial Insurance Services

“Thank you once again for your assistance, professionalism, and responsiveness throughout the process. As always, dealing with you is an absolute pleasure, and your support is greatly appreciated.”

Rashida Dittberner, Master Builders Insurance Brokers

“Incredible service. This sort of claim would usually have taken weeks to settle with a mainstream underwriter. The fact it was settled so quickly gives me a lot of confidence about placing business with Berkley Insurance Australia in the future.”

Andrew Fleming, MGA Insurance Group