Celebrating Four Consecutive Years as Insurer of the Year 2024

Berkley Insurance Australia (BIA) is honoured to be named Insurer of the Year 2024 at the prestigious Insurance Business “Brokers on Insurers” Awards for the fourth consecutive year. This recognition is a testament to the enduring partnerships and trust we have built with our brokers and partners. We are deeply grateful to each member of our team whose unwavering dedication to our high standards of service has made this achievement possible. This accolade not only highlights our commitment to excellence but also celebrates the collective effort of our entire team across all facets of the business.

Consistently Exceeding Expectations

The 2024 awards are another significant milestone for BIA, we have secured Gold in eleven out of twelve broker rated categories. These awards are a testament to BIA’s focus on refining broker and customer experiences, backed by robust service, expertise, security, and support.

“Our strategy is clearly aligned with the needs of our brokers and their clients, and our repeat success at these awards demonstrate that our efforts resonate well within the industry,” remarked Tony Wheatley, CEO of Berkley Insurance Australia.

Award-Winning Performance in Key Categories

BIA’s exceptional performance across numerous service categories underscores its comprehensive approach to insurance, which prioritises superior service delivery and innovation. Here’s a quick overview of the categories where BIA excelled:

• BDM Support – GOLD
• Brand Recognition & Reputation – GOLD
• Broker Communication, Training & Development – GOLD
• Commission Structure – GOLD
• Online Platforms & Services – GOLD
• Overall Service Level – GOLD
• Premium Stability – GOLD
• Product Innovation – GOLD
• Turnaround Time for Claims – GOLD
• Turnaround Time for New Business – GOLD
• Product Range – BRONZE

As a niche insurer, BIA focuses on specialised solutions that cater to specific market segments, emphasising quality and fit over breadth.

Committed to the Future

BIA gratefully acknowledges the trust and partnership of our brokers and partners, which have been integral to winning Insurer of the Year 2024. We remain committed to leveraging our achievements to further enhance our service offerings. By maintaining a broker-centric approach, BIA continues to strive for excellence in every interaction, ensuring seamless experiences for every policy or claim handled. We are dedicated to sustaining high standards of service and reliability in the insurance industry.

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