Championing Coverholder Success at Berkley Insurance Australia

As Matt Rawle approaches his third anniversary at Berkley Insurance Australia (BIA), his role as National Senior Partner Solutions Underwriter stands as a testament to his dedication to fostering strong, innovative relationships with coverholders. His journey, marked by continuous growth and active participation in leadership and mentorship programs, highlights his commitment to the insurance industry and his partners.

Evolving Responsibilities and Leadership

Although Matt’s core responsibilities have remained consistent since he joined BIA, his role has evolved through his involvement in innovation initiatives and leadership development. A proud graduate of the Berkley Leadership Development Program, Matt now mentors a new underwriting manager at Berkley in the US, demonstrating his dedication to nurturing talent within the industry.

Building and Deepening Relationships

Matt emphasises the importance of good communication in building strong relationships with coverholders. “The cornerstone of successful relationships is good communication,” he says. His approach involves open and honest conversations, whether celebrating successes or tackling challenges. This philosophy has led to deeper, more productive relationships with coverholders, positioning BIA as a true partner in their success.

Successful Collaborations and Innovative Solutions

BIA Partner Solutions, has seen numerous successful collaborations. A recent example includes streamlining guidelines to meet the evolving needs of an industry association’s membership. “It is about being nimble and open to our coverholder needs, we were recently asked to write expanded business we do via an industry association due to the shifting needs of their membership, it was difficult but we came up with a solution to meet the needs of BIA, our coverholder, their client and most importantly, their membership.”

Leveraging his extensive experience in Financial and Professional Lines, Matt focuses on reducing referral rates by finding ways to underwrite risks more efficiently. This approach not only benefits the coverholders but also enhances BIA’s service quality and strike rates.

Commitment to Fast, Consistent Service

A typical day for Matt involves maintaining a busy but rewarding schedule. He prides himself on resolving issues quickly for coverholders, often turning around referrals in less than four hours. For more complex cases, he collaborates closely with coverholders to manage expectations and deliver timely solutions.

Consistency and clarity in underwriting are critical to Matt’s role. He continuously updates guidelines to ensure underwriting decisions are consistent and clear, further enhancing the service experience for coverholders.

Looking Ahead: Goals and Aspirations

Looking to the future, Matt is focused on expanding the Partner Solutions program by seeking new partnerships that align with BIA’s commitment to exceptional service. He encourages those with robust portfolios and a desire for enhanced service to consider partnering with BIA.