We understand that making a claim can be a stressful time for your client. Our approach is Play Fair, Pay Early and we do our utmost to make the claims process as straightforward and efficient as possible. By using our online submission tool, your client’s information reaches our specialist claims team instantly, allowing us to begin supporting you without delay.
Claims Process
Notification
As soon as you become aware of a claim or a circumstance that may lead to a claim, submit the details via the form below. Providing a comprehensive submission helps us get to work immediately.
Assessment and Guidance
Once received, your claim is assigned to a dedicated local claims specialist. They will review the details, explain the next steps, and provide a guide on any further information that may be needed. We aim to be proactive, keeping you in the loop as the matter progresses.
Resolution and Support
We always aim to resolve claims efficiently and are here to guide you through the process. If you have questions during the course of your claim, please speak to your dedicated claims specialist.
We cannot submit your claim. Please contact your broker directly who will be happy to assist you.
Questions?
We believe in people talking to people. If you can't find what you are looking for or need an explanation on a specific risk, contact us to connect with our local underwriters and claims experts.
